Cancellation Policy

We respect that things can happen and your time is valuable. We also appreciate that you understand ours is too.

We have a 24 hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to you, the client.

The first time a cancellation is made within the 24hr period prior to the time of the booked appointment, you will be given the opportunity to re-book (with no financial penalty applied).

Any subsequent cancellations that occur within the 24 hour period may result in a cancelled booking fee being applied (which will be equal to the value of the consultation fee for that booking which had been made and subsequently cancelled).

If you make a booking and subsequently fail to present for your designated appointment (and we have not had any contact about your appointment cancellation), this will result in a cancelled booking fee being applied. This will be equal to the value of the consultation fee for that booking which had been made and subsequently cancelled.

Whilst we do not issue refunds for cancelled appointments, we do allow the opportunity to re-book at no extra cost.